DimOut Shoes or Dim Out
3 ratings since posting on Monday, February 18, 2008
Overall Rating  based on 3 ratings |
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I ordered 4 pair of shoes. It took about two weeks to receive the package, but there were just two pair. I sent an email to them, they said the other two pair are backorders and that i will receive them in about two weeks. This happened over a year ago. Then I was sending email after email, I got couple of answers - first they told me I can pick out another 2 pair of shoes. I did, but nothing happened. Then they told me my originally ordered shoes will be shipped. Nothing happened. Then they told me they send a refund on my credit card. Surprisingly nothing happened. I don't know what to do now. I tried to call the number - wow - disconnected. Only emails I'm getting right now is: Your ticket has been received, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, Please make sure the Ticket ID remains in the subject at all times. No other answers. Will never order from them again! - lenka , posted 07/15/09 |
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I placed my order for a few lingerie items back in October, the package was expected to arrive within 2 weeks and never did. I sent them the first email after I had been waiting 3 weeks (thinking it was held up at the border or something) and I got a reply from Esther Lyons saying that their delivery truck broke down so everything was delayed 3 weeks. First of all, I don't believe for a second that they would leave their merchandise on a broken down truck for 3 weeks; and second, if her story were true why wouldn't they notify customers that their items will be a few weeks late? Ironicaly my order was shipped the next day, and I recieved it within a week. Everything that arrived was good except that for one of the 2-piece outfits that I ordered the g-string was missing. The plastc bit that was supposed to be holding it there was still attached, but the g-string was not on it. I emailed Dimout again and informed them it was missing and got no response. Finally after several emails I got another reply from Esther Lyons that "my backordered item has not been forgotten about and will be shipped as soon as it arrives." Clearly, this is another lie to cover their mistake; the item was not backordered, the packing slip says it was supposed to be in the package. It's been 5 months now and I still haven't recieved anything from them. When I email them now I get a message saying that my email could not be delivered, I have no doubt they are sending those responses on purpose. I can't get over the childishness of the situation. - Carla , posted 03/10/08 |
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My son placed an order for me on a pair of Gothic Boots, for me to sport with my specialty Melo's in. He placed the order on 11/30/07, I didn't get the boots till mid December. They were very big in the foot & tight in the calves so I returned the boots the very next day, for exchange to a different pair using the info from the website. They assured me via e-mail that it would be no problem. For several weeks I sent e-mails and made calls to the company (rarely will anyone answer) regarding the status of my exchange. I kept getting "its in processing", Finally after e-mailing the President , The VP says that "this has been taken care" of & that the order would go out on 1/23/08. Of course it did not. On 2/8/08, the Vice Pres. e-mails that the item is backordered & that she will issue me a credit. Today it is February 18th, 2008, after inquiring for the umpteenth time, the VP says they don't have the order number so they couldn't issue the credit. I will let everyone know when my son gets his credit. Of course I contacted the Better Business Bureau in Fl. DO NOT UNDER ANY CIRCUMSTANCES PLACE AN ORDER WITH THIS COMPANY. Their customer service is DIM. - Luz , posted 02/19/08 |
DimOut Shoes or Dim Out was recommended for:
- Tribe: Tribal Tresses
